Frequently Asked Questions
Everything you need to know about your next adventure with Heybike Sports.
What is the estimated shipping time for new orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
Do your products come with a warranty?
Yes, all Heybike Sports equipment comes with a standard 1-year limited warranty covering manufacturing defects and hardware performance.
What is your return policy for sports gear?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Are assembly tools included with my purchase?
Absolutely. Every shipment includes a comprehensive toolkit and a step-by-step assembly guide to get you ready for your sport as quickly as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.